
Empathy may be my favorite word.
I’ve been thinking about it a lot lately — partly because I get to work in a field where it’s the price of admission, and partly because I’m not sure our world has enough of it left.
A few years ago I left business behind and entered the world of philanthropy. Every day, foundations across the country work with nonprofit partners to solve — or at least ease — problems and suffering. It’s a fascinating space, and an empathetic one by design. You can’t do this work without first trying to understand the lives of people you’ve never met.
I have the honor of serving as the executive director of the Carl Angus DeSantis Foundation, which serves Broward and Palm Beach Counties. We are trying to build something designed to last forever. That’s both humbling and inspiring.
Our pillars — health and wellness, faith-based giving, leadership and entrepreneurship, and civic innovation — reflect the passions of our founder, Carl DeSantis. Mr. D, as we affectionately called him, asked me and a trusted colleague to build the foundation from the ground up. It’s a great capstone to my career, and a responsibility I feel every day.
We lost Mr. D in 2023.
He was a singular American entrepreneur — a leader in nutrition, consumer products, real estate, hospitality, and beverages. He founded Rexall Sundown, one of the country’s largest vitamin manufacturers, and was an early believer and spiritual godfather of Celsius, which revolutionized the energy drink industry. But what I remember isn’t the business. It’s the man. Funny, humble, sensitive, visionary, kind. You didn’t work for Carl. You worked with him. He was forever challenging his people to “use their brains” and help him create.
Carl was also the most empathetic man I’ve ever known. I think it’s why we became close.
When he saw a need, his instinct was to help. His success allowed him to indulge a very big heart, and he did — quietly, constantly, without fanfare. He believed in giving people a hand up, not a hand out. He created what we came to call “ripples” of goodness that spread to places I don’t think he fully grasped. People he never met had better lives because of him.
That’s what empathy does. It doesn’t just make us feel better. It changes things. When we approach a problem with empathy for the person on the other side of it, we start finding solutions that blame, vitriol, and contempt always overlook. Empathy opens a door. Hatred slams it shut.
I see this every day. Our partners are in the trenches — meeting people where they are, listening before prescribing, treating those they serve as neighbors rather than cases. The results are real. Lives change. Communities get stronger. None of it happens without empathy as the starting point.
Which brings me to the thing I can’t stop thinking about.
We live in a divisive age. We fear each other. We are estranged from people who are different from us and from people who simply disagree with us. We’ve confused contempt for conviction and cruelty for strength.
Empathy is the antidote. It’s not soft. It’s not naive. It’s the hardest and most useful thing we do in this work — and it’s precisely what’s missing from the rooms where our biggest decisions get made.
Carl understood this instinctively. He didn’t talk about empathy. He practiced it. And the ripples are still spreading.
I hope, somehow, they reach the places that need them most.



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