Wanted: A Great Manager Who Can Lead

“Managers watch over our numbers, our time and our results. Leaders watch over us.” Simon Sinek

 

Delray Beach finds itself in the market for a city manager these days.

Again.

They may not have to look too far, as City Commissioner Ryan Boylston has suggested lifting the “acting” tag in front of Neal DeJesus’ name and giving him the permanent position.

We may see where that idea goes this week. Stay tuned.

But this blog isn’t about that idea and it’s not about the continuing instability at City Hall although that should concern everyone who cares about Delray Beach. Instability is costly; in many many ways.

But rather than dig into that subject, this post is about what we should be looking for in our next City Manager. Get that piece right and a lot of other pieces fall into place.

First, let’s just outline some givens: having a stand out city manager in a council manager system is critical.

The CM is the government equivalent of a CEO and sets the tone for the entire organization.

A good CM can attract and motivate talented people. And once you get the people equation right anything is possible.

I think the next city manager will need to succeed in three distinct worlds: the political, the external and the internal.

Let’s look at all three:

Ideally, you want an apolitical City Manager who will leave the policy making to the elected officials, as the charter mandates. The job is to implement commission policy, goals and community visions and to do so efficiently and cost effectively.

While this may seem basic, in the real world it can be complicated. Delray is a complicated city and the job of City Manager is a hard one.

While policy makers are responsible for coming up with coherent and innovative policy and goals, the manager does have a role as a coordinator of that policy and to encourage the development of goals and visions.

A neighboring community’s city manager once told me this.

“Look at me as your driver. You tell me where you want to go and give me the resources to get there. If I don’t think I have enough gas, I will tell you before we embark on the trip. Once you give me the destination, hop in the back.  My job is to get you there, on time and within budget. If I crash, run out of gas, drive erratically and get tickets along the way get a new driver. But please let me drive.”

I thought that was a pretty good explanation.

To navigate effectively in the political arena, it’s incumbent on the manager to develop relationships with all elected officials while also understanding the myriad of constituencies in Delray: business community, neighborhoods etc.

City Managers who play favorites, don’t communicate equality with all of their bosses and spend too much time with politicos and gadflies are at risk and won’t survive.

The best defense against politics is performance. Do the job. Do it well and stay in your lane. That’s good advice for both elected officials and senior staff.

As for the external, I think good city managers are accessible (with limits because if you scratch every itch the big stuff doesn’t get done), responsive to citizens and have an ability to build and empower a good team that will make him or her look good.

We leaves us with the internal world.

A great city manager will have both formidable managerial skills and solid leadership credentials. They will be able to hire well, develop talent once they are on board and motivate and inspire. They are team builders who understand the importance of accountability but who score well in the areas of communication and emotional intelligence.

It’s a tough, tough job and this isn’t the easiest town in which to succeed as we have seen. But it’s important that we get someone who can succeed. It’s important that we find and support someone who can be a great CEO.

Of course, nobody has all the skills necessary to succeed. But the great ones know what they don’t know and surround themselves with a capable team.

It’s difficult but it can be done.

Voting is Critical

The lineup is set.
Many “pull” papers but only those who gather the requisite signatures of registered voters get to appear on the March 14 ballot.
And so we have two Delray City Commission races to watch over the next few weeks.
For Seat 2,  Jim Chard, a long time community volunteer and member of several boards will run against Kelly Barrette, a founder of TakeBack Delray, a Facebook page and Richard Alteus and Anneze Barthelemy.

For Seat 4, 38 year resident Shirley Johnson is running against Josh Smith, another long time resident and retired educator.
For this go round, I will leave my personal opinions out of the mix.
But there are a few general points that need to be made.
First, elections matter.
A lot.
Not just on a national and state level but also on a local level, where it’s possible that city government impacts our lives as much or more than larger and more heavily covered governments.
From kitchen permits and land use policy to whether your city will have culture and a sense of community, local government swings a big bat.
I happen to believe it’s the best form of government, large enough to be interesting and small enough get your arms around and make a real and lasting difference. But there’s an ‘if’ attached to that last sentence.
You can only make a difference if you understand the city you seek to lead and if you have the capacity to listen and collaborate. You can only succeed if you have an  open and curious mind that allows you to grow as a policy maker, evolve as a leader and drum roll please…even change your mind if you hear evidence that sways you.
And you can only make a difference if you understand the job you are running for; its possibilities and its limits.
We have a charter in Delray that defines our form of government which happens to be a council/manager form.
That means that the mayor and commission sit as a board of directors, setting policy, making decisions and holding staff accountable for achieving results and delivering services efficiently, timely, ethically and within a budgetary framework set by the commission. (Hopefully, that budget reflects the priorities of citizens and the commissioners that represent them).
It’s a leadership role, at times a sales role (you should sell your city to prospective residents and investors for instance) and at times you are called upon to be a cheerleader, protector and advocate.
It can be exciting and rewarding and also sad, lonely and stressful–sometimes in the same day.
And so much more.
The opportunities are enormous if you choose to grow. I’m sometimes amazed at those who are given the opportunity but refuse to engage, grow and expand their thinking. And I’m delighted when I see the elected official who rises to the occasion.
Sadly, that has become rare these days–at all levels. And that’s why people are so frustrated with politics. Because if elected officials step up–and dive into the experience they can make a profound difference. They can touch lives. They can get things done. They can create value–or they can squander the opportunity.
Public service is an opportunity to build community and connect to people. You can’t do one without the  other.
Look for candidates that seek to connect, beware of candidates who label, divide and demonize.
Because if you connect by opening your heart and mind you can’t help but succeed.
We need our elected officials to succeed. So much is possible if they do so. If they fail, it’s hard for our city to succeed.
So the stakes are high. Vote accordingly.

Time for a Reset–Actually Past Time

anon

Delray is abuzz with chatter about a mailing that takes issue with Mayor Glickstein’s job performance.

Interestingly, it is not the content that is controversial. Instead, what has some people fired up is that the source is anonymous. I get it– literally, having been on the receiving end of anonymous criticism myself over the years.

If I have something to say, I say it. And I put my name on it.

It is no secret I have taken issue with the ability of the current administration in Delray Beach to get things done. I’m not a fan of the culture I see taking root, the instability at City Hall, the coarseness of our dialogue, the lack of gratitude for what has been built and what is currently being proposed and the beat down of some good people and organizations.

I see micromanagement, division, a lack of trust and transparency, backstabbing, bullying and a host of other ills.

I see us majoring in the minor—arguing over sea grape permits for instance instead of focusing on our challenges and our opportunities.

But unlike that mailer, I sign my name to my opinions.

In fact, I bought a share of a newspaper to have a voice and I have blogged twice a week for years on local issues. I even wrote a book that shared my thoughts, ideas and opinions. So for those of you who speculate as a hobby—all you have to do is ask me or read. I’m anything but shy with my opinions when it comes to Delray Beach.

And by the way, when people do speak out critically, it’s often because they care.

Sure, not all the time.

Sometimes it’s personal, but many times it’s because something rubs them the wrong way about something they care about. As for me, honestly there are people I can’t stand but I wouldn’t criticize them because they aren’t my cup of tea—my dislike tends to be driven by whether I think they are doing right by a town I love. If I believe they aren’t, I feel a responsibility as a citizen to speak out.

It’s just that simple.

As for the content of the mailer, I think we ought to be concerned about the turnover at City Hall. I don’t think the new codes work and I don’t think commissioners listen to each other. I disagree with the statement that the new codes haven’t stopped growth—the fact is we need investment and jobs certainly more than we need lawsuits.

I’ve heard from city staff at all levels of the organization— there’s concern about instability. There are issues at City Hall. We can spin and deny or we can deal with it.

My belief is that the culture on the dais is a major cause of the issues. Not the sole cause, but a major cause.

Take a look at the last commission meeting. Review the discussion of how to fill the vacant commission seat and then scroll through to commission comments and judge for yourself. I recommend you take a few Maalox before you listen.

I’m out of office almost a decade but I can’t walk down the street without someone asking me what’s going on at City Hall. Whether they can’t get a kitchen permit typed, a grease trap approved or wonder why it is taking forever to get the iPic opened or why we are losing festivals, people are concerned. In my opinion, they should be. People need to wake up and pay attention, because as citizens, voters, taxpayers, volunteers and business owners—I’m all of those things by the way—we have a stake in the outcome. So do many of my friends. So that’s why I/we won’t go away.

If you disagree with me that’s fine.

But almost every room I walk into, the talk of the town is the often rancid politics in this city and the inability to get things done. I know property owners who are sitting out a hot real estate cycle (after a horrendous recession) because they fear the approval process and politics in our city. I know of many long time contributors who feel they are not being listened to, who are frustrated and worried about their city or their non-profit. But they fear speaking out.

And I get it. It can be scary.

But if you love something enough you dig down and do it anyway. So you don’t get invited to every party in town. So what? But some do worry about retribution and that ought to worry us as well. We need our public square to be as safe and civil as possible so we can have substantive conversations.

So call me and others has-beens, or never weres; choose to believe what you will about motivations or aspirations.  It doesn’t matter. Because the issues don’t go away if left unresolved they just fester.

I believe our commission is unaware of the impact its approach on issues large and small has had.

It is corrosive and exhausting, but they do not see it. They often do not get out of the way of staff; they won’t work with applicants, projects or even with each other. Nowhere is that more glaring than in the wake of Commissioner Al Jaquet’s departure from the commission.

While a process was put in place that should have made making the choice of his replacement simple, this commission has chosen to ignore the success of past commissions when dealing with the same issue.  And more importantly placed politics and personal grievances ahead of the charter and the city’s business.

Rather than finding common ground, they are willing to ignore the city charter – the guiding legal document of our city – and leave a vacancy on the commission for several months. In fact, it will be April before a new commissioner is elected, sworn in and seated. Given the politics—a word they seem to hate but appear to practice—not having a fifth vote may deadlock the city, an outcome that they seem to realize is likely.

There were a slew of good candidates to choose from to fill the vacancy left by Mr. Jacquet.

But this deadlock was sadly predictable; I’ve been telling people this was going to happen since Mr. Jacquet announced his departure and the two warring sides declared different philosophies on how to fill the seat.

That’s all well and good. But the charter anticipates political posturing. It gives commissioners not one but two chances to figure it out and make a decision.

So after the dust clears on round one, you get to think about the decision for a week. Hopefully you cool off and choose at the second meeting. If you don’t—and the charter is clear—your failure to make a decision triggers a special election. Now the people get to choose and yes it’s expensive, distracting, confusing and logistically challenging to hold an election—but they chose that option and in so doing you put politics and personal differences over our city’s governing document.

The latest city attorney—it has been hard to keep track without a scorecard—gave the commission some cover citing logistical issues etc., but I think he’s wrong. The integrity of the charter is sacrosanct. You either have a governing document or you don’t. Ignoring what’s inconvenient in it is a slippery slope and sets a dangerous precedent. Apparently, a lawsuit filed by another applicant will answer that question hopefully soon.

But we have seen this song before—with our Land Development Regulations; where personal preferences and political considerations often trump the rule of law. That leads to lawsuits and bad reputations.

So while I think anonymous mailings are ultimately not the way to go, the lack of transparency and results by this administration and commission are equally disappointing.

Leadership is sorely needed, with less of a focus on optics and yes politics.

That’s how I see it—and I’m not alone. I don’t enjoy feeling this way; I love my city too. I want to see the mayor and commission succeed. I know them all and believe they too want to see a stronger community—even though we disagree sharply on how you get there.

But amazingly, there is an opportunity here. If they choose to see it.

They can take pot shots at critics, label people, guess at their motivations etc. Or they can hit the reset button look in the mirror and figure out a way to work together and truly listen to each other and to others.

Even if, especially if, they disagree.

I know how hard the job is—and I know how rough, nasty and threatening people can be.

I did get death threats—I did have an anonymous newspaper distributed on Atlantic Avenue that brutalized my family. I had someone tell me they knew when my kids got out of school and what time I picked them up.

But I was extremely fortunate to work alongside colleagues that worked well together. We didn’t always agree. We debated. We argued. Not all of us were the best of friends. But it never got personal. We worked hard to ensure that.

And we worked hard to make sure that decisions did not harm the city we were sworn to serve. You can decide whether we succeeded or failed. I think the people I worked with and others did amazing things.

I get that each side of this divide feels unlucky to be up there with the other side.

But I see self-inflicted trauma over mostly small things—other mayors and commissioners dealt with far, far worse.

There’s an opportunity here—for compromise, leadership and rapprochement or at least détente.

Those who care about this community would like to see its elected leadership seize the moment. And we’d also like to see an election season focused on issues and ideas—not personal attacks and pretending that Delray is an awful place. Because it isn’t; it’s a great place, with problems galore, but talent and passion to solve anything thrown our way.

That’s how it used to be when things worked here.

It wasn’t all cronies and crap—although we’ve had our share of that too. It was about collaboration, compromise, respect, thankfulness and outreach too.

Those days are beginning to seem hazy—and we’d be best served not to allow those values to be replaced by anger, frustration, fear, insults and a lack of trust. If we do, 30 years of progress will be lost and any hope for the future will be compromised.

Signed, Jeff Perlman.